Widerrufsrecht

At Du Noir, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.

Returns

We accept returns within 14 days of the delivery date.

To be eligible for a return:

• Items must be unused, unworn, and in the same condition that you received them.
• Items must be returned in their original packaging.
• Proof of purchase or order confirmation is required.

Certain items are non-returnable, including:

• Gift cards
• Clearance or final sale items

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Shipping costs are non-refundable unless the item arrived damaged or incorrect.

Exchanges

We only replace items if they are defective, damaged, or incorrect.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with photos of the issue so we can resolve it quickly